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Data Protection Document

393ok Privacy Policy

Your personal information is our most important asset. This Privacy Policy provides a full account of how 393ok collects your data, what it is used for, and how it is kept secure.

Last Updated: January 2026
Our Commitment
  • Your data is never sold
  • Fully protected with SSL encryption
  • Third-party sharing is controlled
  • You Have Rights Over Your Data
Table of Contents
1 Introduction & Applicability

393okWelcome to 393ok. This Privacy Policy applies to all users of the 393ok platform. It takes effect from the moment you visit our website, create an account, or use any of our services.

We believe you have the right to know exactly where your data goes and why it is being collected. That is why this document is written in plain, clear language — without any legal complexity.

393ok393ok's Privacy Policy is built to meet international data protection standards. We never use or sell your information without authorization under any circumstances. Protecting your privacy is one of our core responsibilities.

Important

This Privacy Policy may be updated from time to time. When changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of the page.

2 What Information We Collect

393ok Your data is collected in several ways. A detailed breakdown of the information collected is provided below:

Data Type Example Collection Time
Identity Information Full name, date of birth, national ID number At the time of registration
Contact Information Email, phone number, address During registration and KYC verification
Financial Information Payment method, Mobile Banking/Nagad number On deposits and withdrawals
Usage Data Game history, login times, and betting records While using the platform
Device Information IP address, browser type, operating system Automatic on every connection
Verification Documents NID photo, bank statement, selfie During the KYC process

In addition to the information listed above, conversations with our support team — via live chat or email — may also be stored to maintain security and improve service quality.

What We Do Not Collect

393ok never collects your bank account password, PIN, or full card number. All payment processing is handled exclusively through fully encrypted channels.

3 How your data is used

Information collected from you is used only for specific, legitimate purposes. 393ok Your information is never used for unrelated purposes.

The reasons we use your data:

  • Account Management: To create and maintain your profile and ensure a secure login process.
  • Payment Processing: To securely process incoming deposits and outgoing withdrawals.
  • Identity Verification: To verify your age and identity during the KYC process.
  • Fraud Prevention: To detect unusual activity and keep the platform secure.
  • Customer Support: To resolve your issues quickly and keep you informed.
  • Legal Compliance: To comply with regulatory authority requirements.
  • Service Improvement: To improve your experience and develop new features.
  • Promotional Communications: To inform you about bonuses and offers, with your consent (you can opt out at any time).
Marketing Emails

You can opt out of promotional emails at any time. Just let our support team know — we will process your request within 24 hours.

4 Who your data is shared with

393ok Your data is never sold to any third party. However, in limited circumstances, certain information may be shared with specific partners:

  • Payment Processors: Mobile Banking, Nagad, Rocket, and other approved payment gateways receive only the information strictly necessary to complete transactions.
  • Game Providers: International game providers use limited data to manage gameplay, always through encrypted channels.
  • KYC Verification Services: Accredited verification agencies used to confirm identity.
  • Legal Authorities: Only the specific information requested, based on a valid court or regulatory order.
  • Anti-Fraud Organizations: Industry-grade databases to prevent money laundering and chargeback fraud.

In all of the above cases, third parties receive only the minimum information they need and are bound by strict confidentiality agreements. We ensure that no partner may use your data for their own commercial purposes.

5 Security Measures

393ok Uses the latest technology to protect your data. Our security infrastructure operates on the following levels:

  • 256-bit SSL Encryption: All data transmitted to the website is fully encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
  • Firewall & IDS: Active security measures to prevent unauthorized access.
  • Regular Security Audits: Regular audits conducted by independent third-party experts.
  • Restricted Access: Only authorized staff can access information on a need-to-know basis.
  • Data Backup: Regular backups to secure, encrypted servers.
Security Incidents

In the event of a security breach, 393ok will promptly notify affected users and take all necessary steps to address the situation.

6 Cookies & Tracking Technologies

393ok The website uses cookies and similar technologies. Cookies are small data files stored in your browser that help the platform remember your preferences.

The cookies we use:

  • Essential Cookies: Maintaining login sessions and ensuring security are essential — the site cannot function without them.
  • Functional Cookies: To remember your language preference, game settings, and other preferences.
  • Analytics Cookies: Understanding which parts of the site are used most and improving our services accordingly.
  • Security Cookies: Detecting fraud and bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

7 How long your data is retained

393ok Your data is retained only for as long as necessary — prolonged storage beyond that need goes against our policy.

Data Type Retention Period
Account Information While the account is active + 5 years after closure
Financial Transactions Up to 7 years as required by law
KYC documents 5 years after account closure
Support Conversations 3 Years
Log & Device Information 1 Year
Marketing Preferences Until you cancel

Once the designated retention period ends, data is securely deleted or anonymized, except where applicable law requires a longer retention period.

8 Your Rights

You have specific rights over your personal information. 393ok fully acknowledges and respects these rights:

Right to Know
You can request to view what information we hold about you.
Right to Rectification
You can notify us to correct any inaccurate or outdated information.
Right to Erasure
You can request deletion of your data under certain circumstances.
Right to Object
You may object to marketing or specific types of processing at any time.
Data Portability
You can request an export of your data in a readable format.
Right to Restriction
You can request that the processing of your data be restricted under certain circumstances.
How to Submit a Request

To exercise any of the rights above, email our support team. We typically respond within 30 days.

9 Minor Protection

393ok The platform strictly prohibits anyone under 18 from using it. We do not knowingly collect personal information from anyone under the age of 18.

Age verification is mandatory during registration. If a user is found to be under 18 during the KYC process, their account will be immediately closed and any collected data will be securely deleted.

If you believe your child has created an account on 393ok, please contact our support team immediately — we will take prompt action.

For Parents

Use parental control software to keep minors away from online gaming. 393ok is always committed to responsible gaming.

10 Contact Us

For any questions, requests, or complaints regarding the Privacy Policy, please reach out to our dedicated Privacy Team:

  • Email: [email protected]
  • Live Chat: Log in to the platform and click the support icon
  • Response Time: Typically within 24–72 hours

We take every request seriously and are always committed to protecting your privacy.

Why 393ok's Privacy Policy — What Makes It Different

We do not just make promises — we follow through at every step

End-to-End Encryption
Every transaction and piece of personal information you share is protected with 256-bit SSL technology. No hacker or third party can access this data.
Data is never sold
393ok never sells your personal information to advertising agencies or data brokers. Your data is used solely to serve you.
Your Data, Your Control
View, correct, or request deletion of your data at any time. Your information belongs to you.
Regular Audits
Our security systems are audited multiple times a year by independent third-party experts, and the reports are made available.
Transparent Policies in Bengali
Our full Privacy Policy is written in plain, clear language so every user in Bangladesh can clearly understand their rights.
24/7 Privacy Support
For any privacy-related questions or concerns, our dedicated team is available 24/7 to assist you in Bengali.

Play with Integrity 393okat

Play with peace of mind knowing your data is fully secure. 393ok — where privacy and security come first.

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